You are passionate about cycling and you have a bicycle mechanic's education or experience in bicycle maintenance? You like working with people and you are a born solution finder? You are looking for a challenge in an international team in which you can develop yourself further? Then you've come to the right place!
As Technical Customer Care Agent (m/f/d) Partner Support for the French market, you are the contact person for our international partners and support them in all matters. You’ll have the right answer to all inquiries regarding technical problems, service cases, warranty, payment, delivery or tracking. Customer experience is not just a marketing buzzword for you, but you are always committed to our partners with the aim of finding a quick, simple and individual solution
You can do this job in full or part time, remote or in our offices in Stuttgart and Emstek.
YOUR TASKS- First point of contact for enquiries from our French partners and solving their problems in the best possible way
- Advising on all issues related to technical questions, service cases, warranty, payment, delivery or tracking
- Advising our partners on complicated service cases
- Creating solutions for our partners in close cooperation with our workshop and preparing training material for your colleagues and our partners
- Supporting your team in the implementation and optimisation of all processes within the Customer Care department
- Passion for bicycles and enthusiasm for cycling
- Proficient in using a PC and the standard office programmes and the willingness to develop further in this area
- Experience in customer service is desirable but not essential
- Enthusiastic for a fast-paced, team-oriented environment, willingness to learn and be challenged
- Excellent communication and problem solving skills with a customer oriented attitude
- Ability to multi-task
- Knowledge of French at native level, good command of written and spoken German and English
You want to know more about us, about the people behind FOCUS, about our mission, where we work and where we travel? Then visit us.
WE OFFER- International, dynamic team and exciting products
- We live a transparent, fair and open bike culture
- Full team integration and the opportunity to contribute new ideas
- An environment that supports you in your personal development
- Flexible working hours in a mobile environment to make the most of your day
- Employee sales, lease a bike, test bikes
- Health and pension products such as Hansefit, BAV/BU
- 30 days annual leave plus time account
- The opportunity to test all our bikes and ride them for longer
You want to know more about us, about the people behind FOCUS, about our mission, where we work and where we travel? Then visit us.
