At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.
Position Description
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This is a remote position and can be based anywhere within the U.S.
Under minimal supervision, the role of the Travel Manager is responsible to fortify aspects of the meetings and travel program which includes: (1) supporting the management of travel policy, procedures and problem solving including support for the online travel booking tool; (2) provide consultation, guidance, training and technical support to staff to utilize appropriate, company approved tools and services as it relates to ACS virtual, hybrid and in-person meetings and special events (excluding galas and fundraising events); (3) provide guidance, support, and training for staff as it relates to ACS’s travel management program (4) act as first-level contact for meetings and travel processes and policy compliance. This position has autonomy to provide information and drive resolution to issues consistent with company policies and performance standards.
MAJOR RESPONSIBILITIES
Travel Management Operations
- Works closely with Director of Meetings and Travel to ensure process and operational efficiency for managing ACS’s travel program.
- Integrates all aspects of the daily operations of the online travel booking tool and travel policy to ensure high level effectiveness of tools and support for ACS.
- Periodically conducts travel platform audits to ensure policy and program compliance and recommends improvements.
- Utilizes experience, judgment, and skills to determine appropriate approach to achieve improved processes and outcomes for managing travel, such as lower costs, improved traveler experience, improved Duty of Care, etc.
- Provides first level support to travelers by responding to travel related inquiries, clarification of travel policy questions or assisting with general travel issue resolution.
- Responsible for developing and maintaining standard operating procedures within travel management for both end-users and internal departments.
- Ensures that travel vendors are providing services per contractual agreements.
- Consults with stakeholders to determine travel strategy for meetings and recommends appropriate solutions.
- Works with 3rd party registration platforms and system administrators to ensure travel connection works according to desired policy and processes.
Communications, Training, Resource Management
- Partners with Supply Chain Governance to create and maintain internal meetings and travel collateral, resources, and training documents.
- Creates new and/or updates content to ACS’s meetings and travel intranet.
- Creates communications and internal training for ACS’s travel management program.
Ad Hoc Reporting
- Works with stakeholders to identify reporting requirements, follows up to ensure requested reporting is accurate and timely.
- Expert user of travel management reporting platform.
- Creates ad-hoc reporting for management.
Customer Service
- Responds to daily requests of the internal customer while applying complex problem-solving skills.
- Applies advanced skills to interdependently resolve complex problems with high level of complexity.
- Provides support to track meeting and travel platform issues and provides high level of communication regarding issue status and resolution.
- Acts as a liaison between Staff, Supply Chain, and/or Suppliers to resolve questions, concerns, escalations regarding meeting and travel platforms, processes, polices; owns issues and drives each to resolution and completion.
- Investigates various issues and processes, identifies root causes; applies business judgment and knowledge of related supply chain processes & policies to define and implement corrective actions required to resolve customer issues.
- Tracks and analyzes meeting and travel information (historical and current data) to identify trends and develops process improvements and puts into place solutions to prevent future issues.
- Responsible for customer satisfaction; provides customer support and periodically creates travel surveys to identify opportunities to improve processes.
- May assist customers and suppliers with procure-to-pay questions according to ACS policy & process.
Other Duties
- Participates in various trainings/informational events to keep abreast of industry trends as it relates to corporate travel and meetings management programs.
- Participates in ad hoc committees and work groups at the request of the Meetings and Travel Director.
Position Requirements
FORMAL KNOWLEDGE
- Bachelor’s degree or equivalent combination of education and experience 5-7 years in a travel related field with emphasis on airline, hotel, rental car companies.
SPECIALIZED TRAINING OR KNOWLEDGE
- Knowledge and understanding of meeting and event planning principles, requirements, procedures, and available resources a plus.
- Proficient with Microsoft Office.
- Experienced user of virtual meeting platforms, like Teams and Zoom.
- Knowledge of travel operations, meetings management, and procurement processes.
- Concur Travel & Expense knowledge required.
- Knowledge of Canva and GDS (Sabre) a plus.
- CVENT certification a plus.
SPECIAL MENTAL OR PHYSICAL DEMANDS
- Virtual/ remote
- No or very limited physical effort required.
- No or very limited exposure to physical risk.
- Minimal travel may be required.
The starting rate is $69,500 - $77,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.Position Requirements:
