**Title:** Customer Service Specialist
The Customer Service Specialist will be responsible for handling customer inquiries, resolving issues, and providing exceptional service. This role requires excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.
**Key Responsibilities:**
1. **Respond to Customer Inquiries:** Address customer queries through phone, email, or chat, providing accurate and timely information.
2. **Problem Resolution:** Identify customer issues, research solutions, and guide customers through corrective steps.
3. **Product/Service Knowledge:** Maintain a deep understanding of company products or services to offer accurate assistance.
4. **Feedback Collection:** Gather customer feedback and convey it to the relevant departments for product or service improvement.
5. **Record Keeping:** Document customer interactions and transactions, detailing inquiries, complaints, comments, and actions taken.
6. **Collaboration:** Work closely with other departments to ensure customer issues are resolved and service standards are maintained.
7. **Customer Retention:** Implement strategies to retain customers, including resolving issues and providing incentives for continued patronage.
**Skills and Qualifications:**
- Excellent verbal and written communication skills. Required Professional English.
- Strong interpersonal skills with a customer-centric approach.
- Proficiency in relevant computer applications and Microsoft Office.
- Ability to work under pressure and adapt to changing environments.
- Problem-solving skills and attention to detail.
- Experience in a customer service role preferred.
- High school diploma; further education or certification in customer service is a plus.
**Working Conditions:**
- Office or Hybrid ( TBC )
- Flexibility to work in shifts, including weekends or evenings, if required.
Requirements:
+ Professional English
+ Previous Experience in International Trade is beneficial.
**Career Path:**
You will be joining a well capitalised fast growing e-commerce company!
Tipo de oferta: Período Integral
Benefícios:
- Estacionamento gratuito
Tipos de pagamento complementares:
- Bónus de performance
- Décimo terceiro salário
- Subsídio de Natal
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