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At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.
“The reason for our success is no secret. It comes down to one single principle that transcends time and geography and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts.
Career Opportunity
The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential.
Assistant Learning & Development Manager
Four Seasons Hotel Riyadh at Kingdom Centre is looking for individuals who are holding Saudi's nationality.
SUMMARY
Delivers workplace learning, performance improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure managers’ leadership skills are developed by means of their competencies and employees are trained on the needed skills to successfully perform their jobs to attain service excellence
KEY KNOWLEDGE
- Adult learning styles and principles
- Needs Assessment methodologies and learning needs identification
- Learning technologies, such as e-learning options and distance learning
- Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels
- Project planning tools and processes
- Communication and influencing strategies
- Human Resources systems and how they integrate, such as recruitment, selection, compensation, performance management
- Basic budgeting, accounting and financial management
- Current on industry trends affecting workplace learning
KEY FUNCTIONS
Principal Accountability
People
- Active in identifying staff development needs at an individual & group level
- Builds and maintains confidence and credibility with employees, supervisory and managerial staff
- Acts as an objective third party in counseling, problem solving or conflict situations where learning issues are involved
- Identifies breakdowns in systems and processes amongst or within departments
- Actively solicits feedback from management on which learning programs are needed and the optimal time to schedule such programs or initiatives
- Regularly coaches and develops Learning Coaches (LC) in their role and responsibilities
- Partners with peers and superiors to determine performance gaps and learning needs
- Develops solid relationships with all new hires to act as a supporting role during their probationary period
Product
- Facilitate the Four Seasons Embark Program for all new hires to standard
- Coordinate New Leader Orientation (NLO) and support those managers through the process
- Co-facilitate Management Core Programs and Toolkits
- Rapidly create and develop blended learning programs that target management competencies.
- Participate in and support Hotel Committees (e.g. Safety Committee, Quality, Green Team)
- Create and produce an annual Training Needs Analysis (TNA) and Training Plan
- Assist with preparing and producing monthly and quarterly Training Calendars
- Ensure Standards Training Manuals are updated and formatted correctly in departments
- Assist with Standards achievement through testing, training, campaigns, and initiatives
- Regularly benchmark the learning function with Corporate Learning Success Levels
Profit
- Evaluate the effect of training programs and initiatives through measuring results and monitoring behavioral change
- Assist with analyzing service gaps in Glitch Reports, Guest Comment Cards, LQA, Coyle and FORBES Reports to improve service levels and close performance gaps
- Create and adhere to an annual budget for all training programs, initiatives, and learning resources
Key Tasks
- Prepare and maintain training attendance records
- Assist in coordinating and participate in employee relations events
- Coordinate and organize programs facilitated by internal and external trainers
- Market the learning function’s programs, initiatives, and Workday Learning/LinkedIn Learning
- Communicate the effects of the learning function through bulletin boards and Planning Committee meetings
- Attend scheduled conferences
- Comply with all company policies on ethics (such as PCI etc.)
- The ability to ensure department training goals are set and achieved
- The ability to track department training hours monthly and annual for compliance and statistics
Human Resources Management
- Ensure the L&D department rules and regulations are followed
- Ensure to read, follow, and abide by Empact
- Report immediately to the Director of Learning & Development if there are personality challenges within the team
Financial Management
- In charge off all the purchases and supply requests
Guest Relation & Client Service
- Work closely with the Director of Learning & Development and follow up on any special requests
- Coordinate with the team to ensure effectiveness and efficiency of the operation
Administrative Duties
- Report to the Director of Learning & Development any problems or unusual happening
- Assist with all reports for the weekly Revenue meeting
- Assist in creating innovative programs that will smooth work operation
Health and Safety
- Be familiar with the procedures for emergency situations i.e., fire, gas leak, black out, etc.
- Reports unsafe acts / conditions to the Director of PR and concerned parties immediately
- Be familiar on hygiene practices and knowledge as per regulations
- Ensure that the work areas are safe and clean at all time
- To be aware of and comply with all safe working practices as outlines in the Health and Safety policies and procedures. This will include your awareness of any specific hazards at your workplace.
- To be aware of and comply with Food Hygiene Standards.
- To wear any appropriate protective clothing provided by or recommended by the company
- To report any defects in the building, plant, or equipment according to the Hotel procedures
- To ensure any accidents to colleagues, guests or visitors are reported in accordance with hotel procedures
- To attend statutory health and safety training to be to be fully conversant with and abide by all rules concerning health, safety, and fire.
- To attend any training deemed appropriate by your Department Head
- To elect a department health and safety representative
- To ensure the health and safety representative attends all meetings
- To undertake responsibility for supervising, training, and instructing colleagues in terms of health and safety.
