Job Summary:
We are seeking a skilled customer service representative to join our logistics company. In this role, you will be responsible for providing exceptional service to our customers, assisting them with inquiries, resolving issues, and ensuring their satisfaction. You will also be responsible for managing customer orders and ensuring timely and accurate delivery.
Duties and Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and other channels
Resolve customer complaints and issues in a timely and satisfactory manner
Maintain accurate and up-to-date customer records, order information, and shipment details
Work closely with other departments, such as operations and sales, to ensure smooth delivery of services to customers
Monitor shipments to ensure timely and accurate delivery, and proactively communicate any delays or issues to customers
Provide pricing and product information to customers, as well as process orders and returns
Continuously improve customer service by seeking feedback and implementing process improvements
Follow company policies and procedures, including those related to safety and compliance
Qualifications:
High school diploma or equivalent; some college coursework preferred
1-3 years of experience in customer service or a related field
Excellent communication and interpersonal skills
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Strong problem-solving and critical thinking skills
Familiarity with logistics and transportation industry is a plus
Proficient in Microsoft Office and other customer service software
Industry
Transportation/Trucking/Railroad
Employment Type
Full-time
- Job Type: Full-time
Job Type: Full-time
Ability to commute/relocate:
- Ḥawally: Reliably commute or planning to relocate before starting work (Required)
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